2012/02/06

FRAUDES ONLINE .COM

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Ejemplos tipicos:

 - Loterias

 - Estafas Nigerianas

 - Estafas tipo Phishing

 - Estafas de EXPEDIA 

 - Importantes alertas

(seguiremos agregando)

Víctimas del Grupo Laurent

Víctimas de EXPEDIA

Nuevo:

Lea como la mayor agencia de viajes online que estafa a la gente (EXPEDIA) fue humillada en el dia de los enamorados (San Valentin).

La "estafa post venta" y lista de empresas que usan esta dudosa práctica comercial

Estafa mediantes cupones de descuentos

Como EXPEDIA fue humillado en San Valentin

Como la empresa de viajes online EXPEDIA fue humillada en San Valentin (Segun un articulo publicado en techcrunch)

Febrero-14-2010. Un escritor (MG Siegler) del popular sitio web de tecnologia TechCrunch arriba a un hotel donde habia reservado una habitacion a traves de EXPEDIA para el y su Valentine. Previamente habia recibido confirmacion mediante correo electronico de la reserva. Al tratar de registrarse en el hotel se encuantra con que EXPEDIA nunca reservo su habitacion y aparentemente habia otras cuatro parejas en la misma situacion. Luego de varias llamadas inutiles a EXPEDIA termina reservando a ultimo minuto una habitacion en otro hotel para pasar el dia de los enamorados.

No contento con la situacion, escribe un extenso articulo en TechCrunch ("My bloody Valentine: EXPEDIA.COM")   que hasta este momento  (Feb-16) ha sido re-posteado en twitter 512 veces y compartido en FaceBook 69 veces y recibio 202 comentarios incluyendo tipicos comentariosn de gente que trata de ayudar a que EXPEDIA parezca una compania respetable y echar la culpa al hotel o al cliente

El resultado de la queja del Sr. Siegler :

EXPEDIA le envio una carta pidiendole perdon y usando el discurso basura habitual: " Ya hemos tomado medidas para mejorar nustro servicio de atencion y el proceso de confirmacion basado en su caso /We have already taken steps to improve our customer service and confirmation process based on this situation,”   o "Lamentamos terriblemente que esto haya sucedido. Esta situacion no es aceptable y aceptamos total responsabilidad/We are terribly sorry that this happened. This situation is not acceptable, and we accept full responsibility."

La parte mas interesante es esta:

 "Ademas de reintegrarle en forma total su tarjeta de credito que procesamos el domingo, tambien le reintegraremos los gastos de alojamiento que incurrio para registrase en un nuevo hotel. Ademas le proveemos de un cupon por 200 dolares para una futura reserva de hotel o paquete a traves de EXPEDIA/In addition to refunding your credit card in full, which we processed Sunday, we will also reimburse the accommodation expenses you incurred in rebooking yourself to a new hotel.  We will also provide you with a coupon for $ 200 off any future hotel or package booked with Expedia"

Este incidente sigue mostrando lo terrible que es EXPEDIA:

1) EXPEDIA respondio rapidamente, pidio perdon y prometio un reintegro total solo porque la queja del Sr Siegler fue publicada en TechCrunch que es un sitio muy visitado (alexas rank = 369) aun ma spopular que EXPEDIA (Alexa's rank= 418)

2) Mi caso ( http://www.victimsofexpedia.com/EN/mycase.php  ) fue aun peor: fui abandonado por EXPEDIA sin un pasaje de avion en un continente distinto. Peor aun, en vez de reintegrarme al menos el costo del pasaje que EXPEDIA fallo en reservar, trataron de quedarse con el dinero que EXPEDIA cargo en mi tarjeta de credito por un pasaje que nunca reservo ( lean todos los detalles aqui: http://www.victimsofexpedia.com/EN/mycase.php  )

3) Ninguno de los ejecutivos de EXPEDIA se digno a responder mis mensajes de correo electronico donde les mostre evidencia de como representantes, supervisores y  "especialistas en atencion al cliente"  fallaron en reservar mi pasaje de avio y ademas mintieron y mintieron y mintieron para tratar de estafarme.

La conclusion de este incidente es:

1) Al menos que usted exponga masivamente la practica criminal de EXPEDIA, ellos nunca van a hacerse responsable por los servicios que ofrecen y lo van a tratar de estafar, arruinar sus vacaciones o ambos.

2) EXPEDIA es una compania que estafa a sus clientes y en el caso del Sr Sigler se metieron con la victima equivocada.

3) www.victimsofexpedia.com debe seguir creciendo como website y quizas, solo quizas cuando su popularidad (ranking en alexa) se acerque a 400 EXPEDIA va a reaccionar. Mientras tanto, seguiran estafando a otros viajeros. Ayuden a www.victimsofexpedia.com a crecer y exponer masivamente la estafa de EXPEDIA. Eso audara a que otros eviten ser estafados por EXPEDIA. Recuerden que usted, sus familiares y/o amigos pueden convertirse en las nuevas victimas de expedia.

John Doe

Una copia de este articulo (original en Ingles) fue enviado a EXPEDIA;

from *******<******@gmail.com>
totravel@customercare.expedia.com,
ir@expedia.com,
darakh@expedia.com,
press@expedia.com

dateWed, Feb 17, 2010 at 10:21 PM
subjectArticle in victims of expedia.com: How EXPEDIA was humiliated in Valentine's day
mailed-bygmail.com

hide details 10:21 PM (0 minutes ago)


Dear EXPEDIA customer service and executives

I posted the following article "How EXPEDIA was humiliated in Valentine's day" in http://www.victimsofexpedia.com/EN/thecrunch.php

Please tell me if anything is wrong or untrue. It is a great example of how your company discriminate customers based in their ability to expose your unethical business practice.

Kind regards

EN INGLES:

How EXPEDIA was humiliated on Valentine's day (According to an article published in TechCrunch)

February 14-2010. A writer (MG Siegler) from the popular technology website TechCrunch arrives to a hotel where he booked a room through EXPEDIA  for him and his Valentine. He previously received confirmation by e-mail about the booking. He found that EXPEDIA never booked his room and apparently there were four other couples in the same situation. After several useless calls to EXPEDIA he ends up booking a last minute room where to spend the romantic day.

Not happy with his situation, he wrote and extensive article in TechCrunch ("My bloody Valentine: EXPEDIA.COM")   that at this point (Feb-16) has been retwitted 512 times, shared in FaceBook 69 times and received 202 comments. Including typical comments from people that try to help EXPEDIA to look reputable trying to either blame the hotel or the customer.

The outcome of Mr Siegler rant:

EXPEDIA sent him an apology letter with the usual crap: "“We have already taken steps to improve our customer service and confirmation process based on this situation,” or  "We are terribly sorry that this happened. This situation is not acceptable, and we accept full responsibility."

The most interesting part is this one:

 "In addition to refunding your credit card in full, which we processed Sunday, we will also reimburse the accommodation expenses you incurred in rebooking yourself to a new hotel.  We will also provide you with a coupon for $ 200 off any future hotel or package booked with Expedia"

This affair, just keep showing how awful EXPEDIA is:

1) They responded fast,   apologized  and  promised a full reimbursement only because Mr Siegler'r rant was published in TechCrunch that is a very popular website (alexas ranks = 369) even more popular than EXPEDIA (Alexa's rank= 418)

2) My case ( http://www.victimsofexpedia.com/EN/mycase.php  ) was even worse: they left me without ticket in a different continent. To make it worse, instead of at least reimburse me for the ticket they never booked they tried to keep the money they charged in my credit card ( read full details here: http://www.victimsofexpedia.com/EN/mycase.php  )

3) None of EXPEDIA's executives ever answered my e-mails where I showed them evidence of how EXPEDIA representative failed to book my ticket and then lied and lied and lied to try to scam me.

The conclusion of this affair is:

1) That unless you can widely expose EXPEDIA unethical and business practice, they will never stand behind they products and services and they will try to scam you, ruin your vacation or both

2) EXPEDIA is a confirmed scammer that in Mr Siegler case they messed with the wrong victim.

3) www.victimsofexpedia.com should  keep growing as website and maybe, only maybe when its alexa's rank is close to 400 EXPEDIA will react. Meanwhile, they will keep scamming other travelers. Help us to grow and expose the expedia scam. It will help other to avoid being scammed by EXPEDIA. Remember: you , your relatives and/or friends could be the next victims of expedia.

John Doe

A copy of this article was sent to EXPEDIA;

from *******<******@gmail.com>
totravel@customercare.expedia.com,
ir@expedia.com,
darakh@expedia.com,
press@expedia.com

dateWed, Feb 17, 2010 at 10:21 PM
subjectArticle in victims of expedia.com: How EXPEDIA was humiliated in Valentine's day
mailed-bygmail.com

hide details 10:21 PM (0 minutes ago)


Dear EXPEDIA customer service and executives

I posted the following article "How EXPEDIA was humiliated in Valentine's day" in http://www.victimsofexpedia.com/EN/thecrunch.php

Please tell me if anything is wrong or untrue. It is a great example of how your company discriminate customers based in their ability to expose your unethical business practice.

Kind regards